At Vendrell, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward refund policy to ensure a hassle-free experience.

1. Refund Eligibility

• Refund requests can be made within 14 days from the date of delivery.
• To be eligible for a refund, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Customized or personalized items are not eligible for refunds unless there is a defect or error on our part.

2. How to Request a Refund If you wish to request a refund, please follow these steps:

1. Contact our customer support team via email at vendrellofficial@gmail.com or by calling +923257221928 within 14 days of receiving your order.
2. Provide your order number, a brief explanation of the reason for the refund, and any supporting photos if applicable.
3. Once your request is reviewed, you’ll receive further instructions on how to return the item.

3. Return Process

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• Please return the product in its original packaging to the address provided by our customer support team.
• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Refund Approval Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If your return is approved, we will process your refund to the original payment method within 5-7 business days.
• Please note, depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Non-Refundable Items

• Sale or promotional items.
• Gift cards or vouchers.
• Customized or personalized products (unless defective).

6. Exchanges If you would like to exchange an item for a different size or design, please contact us within 14 days of receiving your order, and we will guide you through the exchange process.

7. Damaged or Defective Items If your item is damaged or defective, please contact us immediately with photos of the issue. We will provide a full refund or replacement at no extra cost to you.

We are committed to ensuring your satisfaction. If you have any questions or concerns, feel free to reach out to our support team.

Thank you for shopping with Vendrell!